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Cyclone Marine

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Terms and Conditions

Making A Purchase

After you have finished your selection of item(s) on our website, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. By placing your order online you are agreeing to the following terms and conditions.

If you wish to place your order over the telephone or email you agree to the following terms and conditions as well.

When you have placed your online order you will receive email confirmation of your order.

We accept Visa, MasterCard, Visa debit, and PayPal. We also accept via Klarna, see Klarna's website for their own terms and conditions.

In the case of a price change we will contact you first to see if you wish to proceed with the transaction.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to re order all money will be refunded.

If Paypal is used for your order we may contact you for address confirmation.

Shipping And Handling

Items are shipped using the most suitable option depending on the quantity and size of items ordered.

Fabricated items or "made to order" items have the timescale provided in the item description e.g "8 working days". These are a guide only and are subject to change.

Shipping will only be done through Royal Mail and Parcel Force.

Please note at this time we only ship to Mainland UK and N.Ireland. For other highlands, islands and other countries please contact the us for shipping prices.

Delivery Schedule

We will normally dispatch your order to you in 1 to 3 business days with Royal Mail or Parcel Force. This does not include "made to order" items.

Whilst we try to meet all our orders, we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time as we are at the mercy of the shipping company but we can provide tracking numbers so you can track your order once it leaves us. All orders are subject to availability.

DAMAGE/LOSS IN TRANSIT/NON DELIVERY

Parcel Force – It is your responsibility to inspect the goods promptly on arrival. Any claims for damages must be made by 5 pm on the day of the delivery that the parcel was signed for. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.
Items that arrive from Parcel Force must be carefully inspected, if ANY evidence of damage is apparent, the goods must be signed for as “evidence of damage”, unless this is done we can accept no liability for damages or losses. Having signed in such a way, you as the client must then report such damage to us within 24 hours or we are unable to register a claim on your behalf.

Goods that are missing or damaged must be signed for as ‘damaged’ or ‘incomplete’. We cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

We cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations.

We will NEVER give permission to couriers to leave a parcel unattended or in an unsecured location.

Royal Mail - Any items sent via Royal Mail that arrive damaged or are lost in transit will need to be claimed for against Royal Mail directly. In the case of lost items, Royal Mail does not consider a claim before 15 working days have passed. Once 15 days have passed a claim can be sent to Royal Mail. Please inform the Office and they will help you with your claim. Cyclone Marine are not liable for replacing lost items sent via Royal Mail as it is Royal Mail who are providing the delivery service, they have their own procedures for lost or damaged goods and are liable to sort out a claim.Cyclone Marine will be happy to assist you in your claim with Royal Mail.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

As a small buisness we are not currently VAT registered and thus cannot charge our customers VAT. This will be updated in due time.

Credit Card Security

All credit card numbers are encrypted in the Paypal or Stripe software when the order is placed.

Guarantee

All of our products come with a 14 day Return-To-Base warranty for manufacturing defects. Goods out of packaging will only be refunded if it is shown that they are materially faulty, if this is the case please contact us first.

Reaching Us

If you need to reach us, please email us using the link on the store page or message us on our social media platforms.

Returns Policy

The customer is liable to pay shipping on goods returned if they change their mind on an item within 7 days of purchase.

Fabricated/Made to order items: These items cannot be returned unless faulty. Should a return be accepted otherwise at our discretion, the customer is responsible for the postage and will be charged a 15% re-stock fee (de-ducted from total refund)

Faulty goods must be returned to us within 7 days for refund or replacement. We need written description of fault before items are returned. This can be via email: cyclonemarineuk@gmail.com

Shipping costs will not be refunded on orders returned unless faulty and within 7 days of purchase.

Faulty goods to be returned by customer for inspection and if found faulty return shipping will be refunded.

Remittance Terms

All products remain the property of Cyclone Marine until paid in full.

Once you place an order you agree to these payment terms unless other terms have been agreed in writing.

Quotes

All quotes are valid for 30 days form date of quote.

Privacy Policy

Cyclone Marine Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cyclonemarine.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. .We refer to this information as “Order Information.”
We do not retain any payment information including card details, however our external payment gateway might. Please refer to their privacy policy at https://stripe.com/gb/privacy for more information on how they handle your data.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with some third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may retain information that may be needed to comply with local laws and regulations.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cyclonemarineuk@gmail.com

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